Terms & Conditions

Order Policy:

  • Please order at least 24 hours in advance for us to better process your order (order before 5:00pm Monday, earliest delivery on Tuesday 9am-1pm; order after 5:00pm Monday, earliest delivery on Wednesday 9am-1pm).
  • Orders for delivery during the valentine's day week (Feb 9 - 14) should be chosen from the Valentine's Day category only.
  • All flower prices will be revised up for the delivering period Feb 01 - 14. We will contact you if the price is not revised yet at the purchase time for further process of your order or you can change to less expensive flowers.

Substitution Policy:

  • To ensure a timely delivery of your order, we reserve the right to substitute flowers and materials of equivalent value if necessary without any prior notice unless the main flower of the bouquet is not available.

Delivery Policy

  • Weekday surcharge from $10.
  • Weekend surcharge from $15.
  • Surcharge from $20 applied for delivery to restricted areas like airport, Jurong island, Sentosa, MBS, etc. If you have any question, please contact us before ordering. 

Cancellation & Refund Policy:

  • Cancellation should be made at least 48 hours before the delivery or a cancellation fee of 50% of total price will be levied.
  • Refund request is only entertained on cases due to our fault, such as miss delivery, wrong delivery, etc.